fil77 Privacy Policy

1. Introduction

fil77 operates the online gaming platform available at fil77.vu and is committed to protecting the privacy of all players who use our services. This Privacy Policy sets out the types of personal data we collect, the purposes for which we use it, how it is stored and protected, and the rights you hold over your own information.

This policy applies to all interactions with the fil77 platform, including account registration, login, deposits, gameplay, withdrawals, and any communication you have with our support team. It should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

fil77 serves players in the Philippines. All services are delivered in English and all account transactions are denominated in Philippine Peso (PHP). This policy is written with Philippine users in mind.

2. Information We Collect

fil77 collects personal information in the following categories:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data beyond what may be submitted in a government-issued ID photo for KYC purposes.

3. How We Use Your Information

fil77 uses the personal information we collect for the following purposes:

• To create and manage your registered account on the platform.
• To process deposits and withdrawals in Philippine Peso through supported payment channels.
• To verify your identity and age as part of the KYC process before your first withdrawal.
• To detect and prevent fraud, money laundering, and other prohibited conduct.
• To monitor gameplay activity for responsible gaming purposes and apply limits where appropriate.
• To send you account-related notifications such as transaction confirmations, security alerts, and OTP codes.
• To respond to your enquiries, complaints, and support requests.
• To improve the platform experience based on aggregate usage patterns.
• To comply with applicable legal and regulatory obligations.

fil77 does not use your personal data for unsolicited third-party marketing. If we send you promotional communications about our own offers and promotions, you may opt out at any time by contacting our support team.

4. Legal Basis for Processing

fil77 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to deliver the services you signed up for, including account management, payment processing, and game access.
• Legal obligation — processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and responsible gaming requirements.
• Legitimate interests — processing carried out to protect the platform and its users from fraud, abuse, and security threats, where these interests are not overridden by your rights.
• Consent — where you have given explicit consent for a specific type of processing, such as receiving promotional communications. You may withdraw this consent at any time.

5. Sharing Your Information

fil77 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment service providers — to process deposits and withdrawals in PHP, including Philippine banks and e-wallet processors. These partners receive only the minimum data needed to complete transactions.
• Identity verification providers — to carry out KYC checks and confirm your identity and age before withdrawal processing.
• Game technology providers — game software providers whose titles are hosted on the fil77 platform may receive session data necessary to deliver game outcomes and resolve disputes.
• Fraud prevention and security services — to monitor for suspicious activity, detect account abuse, and protect the integrity of the platform.
• Legal and regulatory authorities — where fil77 is required by law to disclose information to government bodies, law enforcement, or regulatory agencies.

All third-party service providers with whom fil77 shares personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us.

6. Payment Data

All transactions on fil77 are processed in Philippine Peso (PHP). When you make a deposit or request a withdrawal, relevant payment details are shared with your chosen payment provider — such as a Philippine bank, GCash, or Maya — to complete the transaction.

fil77 does not store full payment card numbers or full e-wallet credentials on our servers. Payment processing is handled by our payment partners who operate their own secure environments. fil77 retains transaction records (amounts, dates, reference numbers, and payment method types) for account management and legal compliance purposes.

7. Identity Verification (KYC)

Before processing your first withdrawal, fil77 is required to verify your identity. This process — commonly referred to as Know Your Customer or KYC — involves collecting and reviewing documents that confirm who you are, your date of birth, and your address.

Accepted documents for KYC verification include:

• Philippine passport
• Driver's licence issued in the Philippines
• PhilSys national ID
• SSS ID or UMID card
• Voter's ID or postal ID

Documents submitted for KYC are stored securely and used only for identity verification and fraud prevention purposes. They are not shared with third parties beyond the identity verification service provider engaged to review them. fil77 retains KYC documents for as long as your account is active and for a period thereafter as required by applicable compliance obligations.

8. Cookies and Similar Technologies

fil77 uses cookies and similar tracking technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function, including session management, login authentication, and security features like OTP verification. These cannot be disabled without affecting core platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options, so you do not have to reset them each visit.
• Analytics cookies — used to understand how players navigate the platform in aggregate, which pages are most visited, and where technical issues occur. This data does not identify individual users.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the platform normally. fil77 does not use cookies to track your activity across external websites.

9. Data Retention

fil77 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil legal, compliance, and dispute resolution obligations. The general retention periods we apply are as follows:

• Account registration and identity data — retained for the lifetime of your account plus a minimum of five years after closure, or as required by applicable law.
• Transaction records — retained for a minimum of five years to support financial auditing and anti-money laundering compliance.
• Support communications — retained for up to three years from the date of the last interaction.
• Technical and usage logs — typically retained for up to 12 months unless a longer period is required for security or legal purposes.

When data is no longer required, fil77 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

10. Security

fil77 implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the fil77 platform.
• Secure server environments with access controls restricted to authorised personnel only.
• OTP-based authentication for account login and sensitive account actions.
• Regular security reviews of our platform infrastructure and data handling processes.
• Staff training on data protection and confidentiality obligations.

While fil77 takes these measures seriously, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account secure — never share your password or OTP codes with anyone, and contact support immediately if you suspect unauthorised access to your account.

11. Your Rights

As a fil77 account holder, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data fil77 holds about you.
• Right to correction — you may request that inaccurate or incomplete personal data be corrected. For basic account details, you can update some information directly through your account settings.
• Right to erasure — you may request that your personal data be deleted, subject to our legal retention obligations. We may not be able to delete all data where retention is required by law.
• Right to restrict processing — in certain circumstances, you may request that we limit how we process your data while a concern is being resolved.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing carried out on the basis of legitimate interests, subject to our ability to demonstrate compelling grounds for that processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe. Some requests may require identity verification before we can process them.

12. Minors

fil77 is strictly an adults-only platform. Access is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been submitted by a person under 21, we will take steps to delete that data and close the associated account promptly. If you believe a minor has registered on our platform, please contact our support team immediately so we can investigate and act accordingly.

13. Changes to This Policy

fil77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we handle your data in a meaningful way, we may notify registered players via email or an in-platform notification. We encourage you to review this policy periodically. Your continued use of the platform after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information is handled, please reach out to our support team:

For questions about your account, transactions, or game-related matters, you can also visit our FAQ page for quick answers to common queries.